Covid-19Posted on 20.03.2020

£10 million 30 day support package for our Restaurant Partners

Just Eat has today launched a £10 million emergency support package for you, our independent Restaurant Partners, effective from today (Friday 20 March 2020). We know that these are some of the most challenging times any business will ever go through so we want to show our support to help you to keep your business open, so you can focus on doing what you do best - delivering food to people across the UK every day.

This will mean we will, immediately, direct funds back to you, so over the next 30 days you can expect to see the following:


A commission rebate of one third (33%) on all commissions paid by independent restaurants to Just Eat for a 30-day period.
Removing commission charged across all collection orders to help reduce the pressure on your delivery operations, where collection is still available.
• Just Eat will be temporarily waiving all sign-up fees for new restaurants wanting to join the platform (so if you have a friend with a takeaway business not already on Just Eat please let them know).
• Just Eat is relaxing any arrangements with independent partners that may be in place to enable you to work with other delivery aggregators, regardless of existing contractual terms.

We know that cash flow is also extremely important and very difficult right now so we are committing to continue to pay Restaurant Partners weekly as well as planning to continue our consumer marketing campaigns to drive your orders.

The food delivery sector has a crucial role to play at this time of national crisis and we will continue to work on other initiatives to support you and other key groups including frontline workers and couriers.

The Government's response to COVID-19

In addition to our Emergency package the Government has announced additional help for smaller businesses.

These measures include a Coronavirus Business Interruption Loan Scheme; a refund on the cost of providing statutory sick pay, and larger discounts on business retail rates. The British Takeaway Campaign has summarised in more detail.

Read the Blog