All about your rating

Displaying your rating

Now that the EHO has visited your premises and provided you with a food hygiene rating, this information will be made public.

Putting your hygiene rating on show is a good advertisement for your businesses if it meets the requirements of food hygiene law.

A good food hygiene rating is good for business – and it means more orders!

Note – the situation is different in Wales and Northern Ireland. Restaurants that have received a rating since November 2013 must, by law, display their rating in a prominent place in all entrances to the premises.

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Unsatisfied with your rating?

If you’re unsatisfied because there were certain circumstances that contributed to a negative rating, you can consider the following three actions…

Hygiene rating is wrong/unfair?

Appeal

• If you feel your rating does not fairly reflect the hygiene standards of your restaurant, you must appeal to your local authority within 14 days of getting your rating.
• Find out more about the appeal process by clicking here.

Unusual circumstances at time of inspection?

Right to reply

• If you’ve improved your hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection, you can explain this to your customers
• You should submit this to your local authority and it will be published alongside your hygiene rating online

Improved your hygiene standards?

Request a re-visit

• You can ask for another visit to get a new rating if you’ve made the improvements that the food safety officer told you about at your last inspection.
• You’ll need to do this in writing and supply evidence of the improvements made. The forms can be found here.
• The food safety officer will re-assess hygiene standards and give you a new rating. Whilst your rating could go up, it could also stay the same or go down.