Performance & TechnologyPosted on 23.08.2018

Cancelled orders. Now you’ll hear about them first from your Orderpad.

We’re always looking to improve our technology in ways that help you run your kitchen more efficiently.

Currently we’re running a test designed to let you know when your customers cancel their order. Early notification of cancelled orders will help you manage your restaurant better – and now your Orderpad will alert you to them.

When a customer cancels their order you will hear a beeping noise from your Orderpad. It’s a different sound to the order alert, so you’ll know that an order has been cancelled.

Once received, and when you have acknowledged receipt of the cancellation message, the order will remain on your screen for you to refer to if needed. But at this point you should stop preparing the food as the audible ‘beep’ is confirmation that the order has been cancelled.

We will keep you posted on how the trial progresses, and in the meantime hope that you find this extra Orderpad feature useful to your business.