How to update your opening hours

Looking for the Just Eat Delivery Service guide? Read more here.

It’s important to keep your opening hours up-to-date as a courtesy to all your loyal customers.

Whether you’re closing for a period of time, or serving during shorter opening hours, you can update any changes on the Partner Hub following these simple steps.

Visit the Partner Hub or download the app
Once you’ve logged in, go to ‘Business settings’
Tap on ‘Opening hours’
Tap ‘Edit all delivery hours’ to set all week delivery hours,or the pencil edit icon to set delivery hours for each day individually.
Make sure you toggle the ‘Lunch’ or ‘Dinner’ slider.
Set the hours using the 24 hour clock, depending on the hours you want to serve.
‘Apply changes’ if you're happy with changes made.
You will see a ‘Opening hours updated’ popup if changes are successfully made.

If you need to go offline for a short period of time, you can do this through the Partner Hub too, following the simple steps below.
(Please note, this feature automatically puts you back online the next day.)

Visit the Partner Hub or download the app
Once you’ve logged in, go to ‘Home’
Toggle the ‘Taking orders’ slider to change your status.
You will see a ‘You went offline until tomorrow’ popup, if changes are successfully made.

Want to set specific hours. It's simple!

Visit the Partner Hub or download the app
Once you’ve logged in, go to ‘Business settings’
Tap on ‘Opening hours’
Tap on ‘Edit’ (pencil icon) to set delivery hours for each day individually.
Make sure you toggle the ‘Lunch’ or ‘Dinner’ slider.
Set the hours using the 24 hour clock, depending on the hours you want to serve.
‘Apply changes’ if you're happy with changes made.
You will see a ‘Opening hours updated’ popup if changes are successfully made.

If you've had to go off line for a short period of time, it's just as simple to go back online through the Partner Hub. Follow the simple steps below.

Visit the Partner Hub or download the app
Once you’ve logged in, go to ‘Home’
Toggle the ‘Taking orders’ slider to change your status.
You will see a a ‘You’re back online’ popup, if changes are successfully made.

If you need to extend your temp offline, you can reach out to us through the Partner Hub. Follow the simple steps below.

Visit the Partner Hub or download the app
Once you’ve logged in, go to ‘Business help’.
Tap on ‘Send us a message’ to get in touch with the team.
Select ‘Extend Temp Offline’ as the topic and send us a message.

Alternatively, you can get in touch by calling us on 020 8736 2000.
Taking a few simple steps to make sure everyone’s in the know will help you offer the best possible service and keep your reviews positive.

Please note. The times you set are ordering times and when you will be shown to be open on Just Eat. You may need to factor in preparation time for food for collection. For example, if you want the last collection from your restaurant to be at 10pm and your food takes on average 45 minutes to prepare, you would need to set your collection order time to close at 9.15pm.

If you update your collection hours, this will NOT also update your delivery hours.

When managing your opening and closing hours you also have the opportunity to close your restaurant for the day by ticking the relevant box.
Make sure you double check before tapping ‘Save’ to avoid any mistakes.