Let customers know when you’re running late, directly from Orderpad

For those times when your orders are running late, and a customer is asking for an update, you can now let them know through Orderpad.

So there’s no need for you to call Just Eat. A few taps on the Orderpad screen will send the update to your customer.

When a late order is reported by customer, Orderpad will notify you and the order will be marked on the Active Orders and Order Detail view.

You can choose to snooze the first notification for 2 minutes, but when it pops up again snooze will not be presented again.

If you select order status as “Preparing” or “On its way” you’ll be asked to provide the time it will take to get the order to the customer.

Once this is done, your customer will receive the update of their order status and the expected time of delivery.

Use this new feature to help keep your customers better informed, and happier with the Just Eat experience you’re providing.