Ready for a busy Easter?

You’ll have a bigger part than usual to play in helping Easter to be a happy occasion for all your customers this year. Who doesn’t love a favourite takeaway over a bank holiday weekend?

It’s likely to be a busy weekend so it’s worth preparing for a higher than normal level of orders. Last year, restaurants saw an average of 30%+ more orders over Easter.

It’s always important to keep customers happy whilst they’re waiting for their food, so be sure to keep the communication flowing. If you are running late with an order, let the customer know. You can do this right from your Orderpad.

Quick wins when things get busy

We will let customers know that they can pre-order from you so that you get a bit of a heads-up on orders coming through.

Ensure that your opening hours are correct

This will help with the flow of orders and staff coming in. Also note that both Friday and Monday are Bank holidays - so flex your hours accordingly.
1. On Partner Centre, go to ‘Your restaurant’
2. Click on ‘Opening hours’
3. Click ‘Edit’ at the top right hand side. This will show all your options.
4. When you’re happy, click ‘Save’
5. Check all your changes before you sign out, and remember to go back and log in to change your days after the holidays.

Worried about increased orders?

Consider reducing your delivery area for the weekend to help stay on top. This will give your drivers a faster turnaround time so they can get back to the restaurant more quickly. But you should only do this at times when you’re very busy.

Offer a discount a little earlier in the evening (before 6pm)

Encourage some of your orders to come through a little earlier, easing pressure in your peak times. You can easily offer a discount through Partner Centre.

Go offline, temporarily

Instead of rejecting orders, it’s always much better to manage customer expectations by going offline through Partner Centre. Also try not to add time to their live orders as this may affect your Performance Score.

We hope you’re able to make the Easter holidays a success for your business. The holiday weekend could be a great opportunity to bring in more high value orders. Let’s make the most of it!

Thank you and good luck. Above all, stay safe.