Top tips on how to avoid adding time to orders.

Being a Local Legend means being at the top of your game every day and on top of every order. Whilst Local Legend status brings in more orders for your restaurant this can, at times, put pressure on your kitchen. The trick here is to avoid adding time to your orders wherever possible.

It’s important to know that adding time can be damaging for your business.
It impacts your Performance Score – and our data shows it puts people off ordering from you in future.

Adding time to orders also significantly impacts your ‘Customer Experience Score’ which is part of the criteria to remain a Local Legend. And we’re here to make sure you continue enjoying Local Legend status and all its benefits.

                                                                                                                    Top Tips to avoid adding time

Try increasing your suggested delivery times
That way, you add time to fewer orders.

Consider reducing your delivery area by 0.5 mile
Give your drivers a faster turnaround time so they can get back to the restaurant quicker.
And avoid adding time or rejecting orders, both of which are bad for your reputation.

Need to change your delivery time, delivery area, or need to go offline?
It’s always much better to manage customer expectations through Partner Centre than by adding time to their live orders.

Simply log into Partner Centre and make the changes to your delivery times and area that will help protect your Local Legend status.

If you’d like more information on how adding time affects your Performance Score and could put your Local Legend status at risk, please speak with your Territory Manager.