Sales of alcohol
With the appropriate licencing permits in place, you may trade alcohol on Just Eat in line with our policy.
As you’ll see in our restaurant agreement, it is entirely your responsibility to ensure you have the appropriate licenses to trade alcohol at all times while operating on Just Eat. We may at any time request to see them if a restaurant is thought to be in breach of the agreement.
We have also made some changes to our alcohol policy recently, summarised here:
- No spirits above 20% abv on menus
Restaurants will not be permitted to trade high abv % spirits, such as liquor bottles and packs of beer (over ~20% abv restriction) - You must include ABV % of volume in the description on your menu and must be typed as part of the menu item title.
Brand, sizing, and abv % of volume for all alcoholic items being added to your menus and failure to do so will result in delay to you going online. - Menus must comprise at least 80% food
No more than 20% of items on your menu should contain alcohol.
Age verification
When a customer places an order containing alcohol, this item will be flagged on your Orderpad. Always carry out the appropriate age verification steps with the customer upon delivery (i.e. check ID, confirm customer is over 18 and not intoxicated, and never deliver alcohol to an underage customer).
If you’re using Just Eat’s delivery service, couriers will carry out the appropriate age verification checks on your behalf at the point of delivery.
Ensure you have the right licences
Your Premises Licence is for the building that you sell the alcohol from, and must allow you to perform ‘off-sales’ for you to be able to deliver alcohol.
Applying for a Licence
England and Wales
Scotland
The Licence Process
The time of the process varies from council to council, but providing that all forms and a designated supervisor test are completed, it can be done in approximately 6 weeks, though COVID restrictions may mean that it takes a little longer.
Do I need to do anything before I apply?
An Accredited Personal Licence Holder Qualification is required to gain a licence. There are accredited training courses and a multiple choice exam you can take to gain certification.
Personal Licence costs and requirements:
• Must be 18 years or older
• A passport sized photo verified by a notary officer
• Basic disclosure check - £25
• Application fee - £37
Premises Licence costs
• Fees start from £100
• Fee charged based on rateable value of the property
• The Valuation Office Agency set the rateable value of your property and this is what's used by your local council to calculate your business rates bill.
How to sell alcohol responsibly on Just Eat
Many restaurants successfully operate a Challenge 25 scheme where they ask anyone who looks under the age of 25 to produce ID before serving them with alcohol. This scheme encourages restaurants to take a cautious approach (and to act responsibly) if a customer's age is not easy to determine on appearance alone.
Don’t sell alcohol to someone who is already drunk.
This carries similar penalties to selling to someone who is underage. It’s always better to lose a sale than to put someone at risk or to lose your licence. Just Eat will always process a refund if you’ve had to refuse an alcohol sale for the customer being drunk or underage.
Consider additional checks for orders with alcohol.
Call the customer and ask them to have their ID ready on delivery of order. You can always cancel the alcohol part of the order before your driver leaves your restaurant if they have no ID*.
For more help and guidance see the Retail of Alcohol Standards Group information for retailers at rasg.org.uk
*accepted ID includes drivers licence, passport or a proof of age card (such as a pass card)