Our internal team will no longer be able to raise a ticket on your behalf.
Please send us a message through Partner Hub:
Business Help > Send us a message > select “Device Support” > write your message > “send message”
One of our device support advisors will call you back as soon as possible
We aim to completely resolve your query within 48 hours
- Send us a message under ‘Device support’ and ask for a return label
- Tell us how many devices you want to return and the IMEI number for each device
(If you are returning a JCT device, we will need the serial number.)
Return labels will be sent in the post to your preferred address:
- Once you receive the label, stick it to the outside of the package (1 return label per package)
- Visit www.dpd.co.uk/pickuplocator to find your nearest Pickup Shop
- Drop off your package at your nearest Pickup shop
- You’ll be given a receipt so that you can track it
If you are returning more than one device:
Please package each device in separate boxes with padding to avoid damage in transit.
- Press the middle button at the bottom of the screen to go to the Home page
- Click on the settings icon in the top right hand side corner
- Turn Wi-Fi on - the button colour will change from grey to blue
- Press “Scan” and find your Wi-Fi network name in the list
- Enter your password to connect to Wi-Fi - usually located at the back of your router
- Underneath your Wi-Fi name it should now say “connected”.
Orderpad will automatically show you the order screen when a new order comes in. If you’re in another app, an alert will be shown to let you know about the new order.
If you are aware that an order is being attempted but you are not receiving the notification, it might be a connectivity issue. Check your Wi-Fi signal and make sure Orderpad is connected to your router. If it is, make sure you can get online by connecting to the router with another device (such as your phone) and confirming that there aren’t any problems with your ISP.
If you have a good Wi-Fi and internet connection and your Orderpad is still not receiving orders, send us a message.
If you have an Orderpad (all-in-one) device, the printer buffer could be full. Turn the device off and on again to clear it. You can also try removing the paper roll and checking that the roll is tight.
Make sure you put the roll back in correctly, and then close the lid securely.
If you have a tablet and a Bluetooth or USB printer. The printer MUST be switched on before the tablet. If the printer is disconnected and then reconnected, the tablet needs to be restarted.
When you tap the ‘On its way’ button, we’ll send the customer a text message or push notification to let them know their order has left your restaurant.
Restaurants using this feature consistently will see improved reviews and a higher search page ranking on our website.
If you are unable to accept more orders, please take your restaurant offline. This can easily be done via Orderpad’s “Go offline” function. Tap on Menu and select Go offline to do this. You can also take your restaurant offline using Partner Hub, or by calling Just Eat on 0208 736 2000.
When you’re able to accept new orders again, simply tap Menu and Go online.
No. We cannot tailor each Orderpad to an individual restaurant, unfortunately.
We really appreciate your feedback, and would like to know what you want to change and why. Please get in touch by sending us a message via ‘device support’ and tell us – we might be able to add it to a future update.
Orderpad uses thermal printer paper. The paper rolls used in an Orderpad are 80mm wide, 75mm in diameter (viewed side-on) with a plastic core roller of 12.7mm.
You can order spare thermal paper here.
If you were unable to find an answer to your query on this page, please send us a message and let us know how we can help you.