The star rating that you see on Just Eat is an average of the scores you’ve gained from your customers since joining.
If you believe your rating is not displaying correctly on the Just Eat app, try uninstalling the app and then reinstalling it to give it a chance to refresh and update.
If you have any further queries, please contact [email protected].
You can respond to your reviews using Partner Hub, which is also available as an app. Just click on the Reviews tab at the top.
We aim to publish each response within two business days. The response will be processed by our reviews team and will not be published if it fails to meet our guidelines.
Our system automatically detects any fake or abusive reviews and removes them to ensure fairness and transparency. Learn more here: https://partner.just-eat.co.uk/blog/performance-technology/fake-reviews
If you have any questions about this, please contact [email protected].
We follow the same process with every restaurant in regard to fake reviews, and any that are found will be removed.
Due to data protection laws, we can’t discuss investigations into other restaurants’ reviews with you.